All orders are shipped with tracking for absolutely free! We ship to all countries worldwide. Once you have placed your order, you will receive an order confirmation email with tracking number to follow. If you are having difficulty tracking your order, please kindly get in touch with us via Instagram, Contact us, or via email at firstname.lastname@example.org
If you live in a rural area or remote island, please contact us first to make sure we can get your order to you safely.
HOW DO I CHECK WHAT SIZE I NEED?
Our size guides can be found on the individual product page and will state the size in cm/inches. Please use these size guides to help you choose the correct size when ordering. If you are unsure of the size you need, we recommend you measure a garment you already own and compare it to our size guide. We usually recommend a size larger as our sizes may run smaller than the sizes in your country. If you need any further information, please contact us and we'll be happy to help.
WHERE ARE BLACK HEART BOUTIQUE'S PRODUCTS MADE?
Our broad selection of badass Gothic and Alternative streetwear fashion has been designed by incredibly talented artisans located across the globe in the UK, Europe and Asia. We also support small businesses by giving them a platform to showcase their wicked wares.
I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION EMAIL?
You will receive an email order confirmation shortly after completing your purchase. If you are having trouble locating it, please remember to check your spam/junk folder as it may be hiding in there!
CAN I PAY WITH US DOLLARS, EUROS OR OTHER CURRENCY?
All our prices are in GBP [£ Great British Pound Sterling] but you can pay in any currency. We have a currency selector in the top right corner of our website which will automatically convert the prices for you. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically. You may need to check with your preferred payment method for the exact rates, as these may change.
CAN I CANCEL MY ORDER?
Of course, simply let us know as soon as possible - via email, Instagram or Contact us. However, we cannot cancel your order if it has already been shipped. We recommend that you contact us within 23 hours of placing your order.
DO YOU HAVE AN INSTAGRAM PAGE?
YES, AND WE'RE SUPER ACTIVE! FEEL FREE TO SLIDE INTO OUR DM's