Okay, we f*cked up, but don’t worry! We’ll sort it for ya and make sure to leave you smiling! We’ll offer you a refund or exchange if your item(s) turn out to be faulty. If you have received a faulty item, please contact us within 20 days of receiving your order via the snazzy form below, Instagram
or via email - firstname.lastname@example.org.
Please include your Order Number and attach clear photographs showing the defects. We may not require you to return items that are faulty, but if we do, we’ve got your return shipping costs covered. We’ll ship out your replacement immediately if you’ve asked for an exchange.
We will not be held responsible if the fault has been caused due to customer’s negligence, such as, but not limited to, pulls from wear or not following the care instructions. We reserve the right to refuse a refund on this basis or issue a partial refund only.